What does VFS Global do?
You can also email or phone (call rates apply) the VFS Global call centre if you have a general enquiry about UK visas or the visa application process
Who decides if I will get a visa?
Your visa application will be processed and decided by UK Border Agency staff. VFS staff does not, play any part in or influence the outcome of your visa application. If VFS staff claims to be able to influence your application, you should notify in writing the Head of Visa Services at the British High Commission in Colombo. You can find their address on the UK Border Agency in Sri Lanka website

